As I told you I am working on an outsourcing project currently with a company based in India to process a lot of content for us.

Today the representative contacted me using Skype (which worked much better than the phone connection). He asked me about the amount of content and told me that the specifications were crystal clear. We did a little chit chat and gave me an indication of the price but he needed the exact amount to provide me the final quote. He said that I would receive it tomorrow.

Skype rocks for this kind of work, it works faster and better than any other form of communication.

Update: I just received a sample based on our specification and it looks really promising, I am going to test it tomorrow to see if it is fully compliant with our specification. 2 days for a sample: OCR + format everything. That is just plain fast.

Yesterday I wrote about my first day in an outsourcing project for which I am the lead developer. Yesterday I contact a representative of a company in India for a quote for processing a lot of content. We agreed that I would send him the speciffications.

Today I finished translating the specifications and I sent it to him around 16:00 GMT+1. I didn’t expect an answer from him within 18 hours or something because it was 20:00 india time GMT+5 but I received a response within the hour telling me that someone was working on the specifications already. Impressive!

After some research I learned that the company worked in 3 shifts 24/7, so they always have people working. That is quite remarkable compared to businesses in Holland. He promised me that he would send me the quote tomorrow.

Okay, let’s assume that your website is up and running, you have a steady visitor flow. Google, Yahoo, Ask and Bing know how to find your website and acknowledge you as a valuable source of information. You add new content on a daily basis and your content is valuable to your visitors as you can see in your statistics tool. Your banner positions are filled and revenue is coming in, time to sit back and let the money come to you right?

No, for one single reason: the competition will eventually catch up with you. You have to keep improving continuously to prevent competitors to catch up with you. How? Listen to the demands and wishes of your visitors! You have got to remember that they are in charge of your site, not you! Why? They are not loyal, they don’t love you and they have a choice to go to a new player on your market or an innovating competitor.

How can I learn what my visitors want, you ask yourself?

• Do not assume anything. Your visitors have a mind of their own.
• Analyze your statistics; understand what your users are doing on your website. It really pays off to take a course in Google Analytics (or any other statistics tool) or hire a consultant to do this job for you. For example: identify pages which cause visitors to leave (= loose potential income) your website, they might not live up to the expectations that your visitors have of your website.
• Ask them. Send them a questionnaire about your website in trade of a small gift. Maybe a subscription for a month to your commercial content or a free report. Remember: you have to give in order to receive!
• Analyze the website of your competitors, understand the strength and weaknesses of their websites and use that knowledge to improve your website. I am not suggesting that you should copy their websites, just learn from their successes and failures. Innovating is more important than providing the same functionality as your competitors.
• Ask the experts. Your website is most likely build by someone else than yourself, ask those guys for advice. Make sure those guys know what they are doing: their core business is developing and maintaining websites like your own. If you don’t think your supplier is up to that job, hire a consultant from a different company.

I am sure there are a lot more advices to give and I invite you to add your own to this list as well as comment on the current ones. I started this post with the idea of improving the internal search engine of websites but I didn’t have the time to do it yet. Don’t worry though; I will post a follow up about that subject as soon as I can.

In the mean while I hope this advice helps you to improve your website’s visitor count and your revenue!

Today at my work I started my first project with outsourcing for a client we need to process a lot of content and we decided that it would be best to do that processing in India.

The first step was to contact the business representative of the company in India, I sent him a e-mail about a request for proposal. He phoned me back in about 2 hours, which was pretty impressive considering it was 19:00 in india. The representative spoke English fluently, like I expected. The only thing that was a bit annoying was the phone connection: there was a lot of noise.

Anyway, I briefly spoke to the representative about the project and we agreed that I would send him the specifications and that he would make a quote based on those specifications. Unfortunately I wasn’t able to translate the specifications today, so I will continue tomorrow.

Last week I encountered a problem with the source control software we use at Liones. The locks on some files became corrupted, which caused that I couldn’t delete those files. This problem (it is solved now btw) made me realize again that a working source control software is the foundation of any software development company.

My preferred source control software is Subversion, simply because it is reliable, fool proof and widely used. There are plenty of others available. It doesn’t really matter which one you pick as long as it is reliable!

It really has been a while since my last post. It is not that I disappeared or something it has been pretty busy lately and a lot of things changed, most notable: My girlfriend moved in with me in January, it is working well between us and I am glad that we made that decision.

Furthermore I got a promotion to Senior Developer at Liones, which means that I got a lot more responsibilities now. The work has been increasingly more fun, although it takes more energy to do it. I guess I still have to get used to it. I am working on some nice project containing lots of architectural/implementation/managerial difficulties. I will talk about them later.

This is a short update but I am thinking about a few posts in the technical area, you can expect them soon.

I just published my new mission statement, I tells what drives me and how I see myself in the future. You can find it here: http://www.devatwork.nl/index.php/about/mission-statement/.

Recently I purchased a CD, ‘White Buffalo’, of ‘Sickboys and Lowman’, the band in which my colleague Bart plays. The music is really laid-back and the genre is “Americana, Altcountry, Blues, Pop”, which gives me the opportunity to relax.

The tracks on ‘White Buffalo’ are different enough to keep me interested and the the composition of vocals, bass, guitars and several instruments is well done and a joy to listen too. I don’t know much about music but I like listening to it and I don’t get by it, which most of the time happens with other music.

The tracks of the CD can be download freely from their website, http://www.sickboys.nl. However, I recommend you buy the album simply because of the design. The album case is beautiful, it has great artwork combined with a cover of leather.

My favorite song is ‘Off For Good’, it is a beautiful song about rejection, heartbreak and an ended relationship. The lyrics are great and the music is emotional.

I recommend you download some of their songs from their website http://www.sickboys.nl and if you like it, buy the album.

I just finished reading the book ‘Manage It! Your guide to Modern Pragmatic Project Management’ by ‘Johanna Rothman’. It was a really interesting book for me to read because it is about a territory in which I don’t have a lot of experience: project management. The book is easy to read and contains a lot of practical tips and examples.

Although the book contains a lot of information about management big programs which don’t really apply to me right now, it does contain a lot relevant information for me. I learned some valuable lessons from this book.
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It seem that people are actually living here.